Question 1

1. Can multiple travellers share a single Viva Viagem card loaded with credit or a pass?

Accepted Answer

No, each passenger must have their own individual Viva Viagem card. A single card cannot be used to validate journeys for multiple people at the same time, even if you have loaded sufficient pay-as-you-go credit or a daily pass.

Question 2

2. What happens if a Viva Viagem card is not validated upon boarding?

Accepted Answer

Holding a card loaded with credit or an active pass is not enough on its own. You must validate your card at the gate or reader every time you enter a metro station or board a tram, bus, funicular or lift. Ticket inspections take place across the transport network, so failing to validate your journey can lead to penalties.

Question 3

3. Does the 24-hour Carris/Metro pass run on a calendar-day basis or a rolling time limit?

Accepted Answer

The 24-hour ticket operates on a rolling basis starting from the exact moment you first validate it. For instance, if you activate the pass at 5:00 pm, it remains valid for unlimited travel on included city buses, trams, metro lines, funiculars and lifts until 5:00 pm the following day.

Question 4

4. Are dedicated tourist sightseeing trams covered by regular city transport tickets?

Accepted Answer

No, dedicated tourist sightseeing services operate under separate arrangements and require their own specific tickets. Standard transport options—including pay-as-you-go zapping credit and the 24-hour Carris/Metro ticket—are designed for regular public transport routes such as Tram 28, Tram 12 and Tram 15.

Question 5

5. Is it practical to buy tickets directly from the tram driver using cash or card?

Accepted Answer

Relying on on-board purchases from the driver is not recommended. Payment acceptance, available fare types and prices vary across different services, and paying on board can delay boarding for other passengers. Buying and loading a Viva Viagem card in advance at a metro station is far simpler and avoids unnecessary delays.

Question 6

6. How suitable are Lisbon's historic trams for travellers with pushchairs or reduced mobility?

Accepted Answer

Older historic trams have narrow interiors, steep steps and limited standing space, making them impractical for pushchairs or travellers with mobility challenges. In these circumstances, using the metro, modern buses or taking a short taxi ride offers a much more accessible and comfortable way to navigate the city.

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